Privacy Policy

Effective date: 16/06/2025

1. Who We Are

5 Stars Cleaning Co. ("we", "us", "our") provides professional cleaning services across the UK. Our registered business address is:
103 Hermit Road, London, E16 4HR
For any privacy-related queries, please contact us at:
Email: info@5starscleaning.co

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity & Contact Details: Your name, email address, phone number, and home or property address
Service Information: Details about the services you request or use
Communication Records: Emails, calls, or messages related to enquiries or bookings
Website Data: IP address, browser type, and usage data collected via cookies or analytics tools

3. How We Use Your Information

We use your data to:

Respond to enquiries and manage bookings
Provide our cleaning services
Maintain business records and invoices
Improve our website and customer service
Send service-related updates or reminders
Comply with legal obligations

We do not sell your data or use it for automated decision-making.

4. Legal Basis for Processing

We only process your personal data where we have a lawful basis to do so, including:

Contract: To fulfil a service you have requested
Consent: Where you have given clear permission (e.g. for marketing emails)
Legitimate Interests: For reasonable business purposes such as improving services
Legal Obligation: To comply with tax, insurance, or regulatory requirements

5. How We Share Your Data

Your data may be shared with:

Trusted service providers (e.g. invoicing platforms, website hosting)
Professional advisers (accountants, legal advisers)
Legal or regulatory authorities if required by law

All third-party providers are required to protect your data and use it only for specified purposes.

6. Data Retention

We only retain your personal data for as long as necessary, typically:

Client records: Up to 6 years, for accounting and legal compliance
Enquiries: Up to 12 months, if no service is booked
Marketing preferences: Until you opt out or request deletion

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data (in certain circumstances)
Object to or restrict data processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
👉 www.ico.org.uk

To exercise any of these rights, contact us at info@

8. Changes to This Policy

We may update this policy periodically. Any significant changes will be posted on our website with a revised "Effective Date."